A poorly tested web site is not nearly as much of a problem as a poorly debugged process for driving a passenger train:
Sadly, three people died from that mistake. The blow-back seems to include a malfunctioning web site. In a few days I am taking Amtrak from Portland to Tacoma (on the proven track with the old train). But I need to change the day I leave. Pity the web site won’t let me do it:
You click on “Modify Trip” and you get this:
Well then. Not very helpful. I guess I’ll use the phone to ring up their call center.
Listen people, pay attention. Double-check your work. Is that too much to ask?